1.00/5.00
Verified Purchase

"Customer service experience ,cold no empathy regurgitated jargen sarcastic experience"

I booked a flight from Birmingham bhx to Glasgow through the go euro app at cost of £108.98 at the end of the online purchase I got the verification email through but the flights were the wrong way round, so i then went on the Flybe website to amend the booking as it was out of hours and I really needed to get on a flight home at that time and didn't want to miss it to the cost of another £122 , yes there is a part of me thinking that I didn't check enough before pressing pay now and that's probably correct , so I called Flybe next morning waited 20 or so minutes on the phone (on a Sunday too) , eventually got through to Ross employee number 13 his attitude stank from the moment we spoke to each other ,please bear in mind that I didn't have a negative outlook or go into the conversation thinking the world revolves around me attitude 70/30 it's my fault I was polite from the get go but he just regurgitated some well rehearsed Flybe jargen with a monotone uncaring cold mortuary attendant voice that there are no exceptions that I shouldn't use outside apps and only their site blah blah blah bid me good day and was ready to hang up ? I then reminded him that I think I'm due a refund of airport taxes he said that yes for a £25 fee for each flight and that I'm due £1 back ,he actually sounded pleased about this his voice just oozed sarcasm and no real empathy or understanding of my situation whatsoever it's not about the money at the end of the day I'll survive it's about the one on one experience i had with customer services Flybe need to realise that the person who spoke to me is an ambassador for their company ,and that one conversation has made my mind up to fly with easyJet from now on because when i was searching through various threads about flight refunds and the like the only ones I found with positive content and the human touch was with them ,I'd rather fly to Edinburgh now and get the train to Glasgow so i never give Flybe the satisfaction of taking to me like that again manners maketh the man they say but not in flybes case ,half a star isn't an option ,feel lucky you got one .

1.00/5.00

"Policies and Procedures"

Hello All, My father has just flown on Flybe from England to Germany. On his flight from Germany to England all was fine regarding checking in his luggage, stating they would gladly check it in at no cost to him. On his return Journey Swissport, an agent for Flybe, said he would now need to pay £40.00 for the exact same luggage (size and weight) that he came over with to return to Germany. After contacting complaints department of both, Flybe have said it is Swissport's responsibility and Swissport have said it was Flybe's responsibility. Clearly neither of the companies know what their own procedures are, and are ripping their customers off! Might of just booked a normal international price, if we consider what the final price came to be. Just a quick tip for those thinking they will fly at a reduced price.

1.00/5.00
Verified Purchase

"Never again"

I booked a return flight from Leeds Bradford to Southampton, due to depart on Friday 6th July, which was subsequently cancelled. I then had to fly the night before which meant a hotel stay costing me £60.00. My return flight was due to depart at 8.40 on Monday 9th July, but lo and behold, after several "Your flight is delayed, we will update you etc" messages, it transpired the flight was cancelled. This resulted in a long wait whilst the airline determined if there were enough people requiring a coach. Then taxis were provided for the 250 mile drive from the airport to Leeds Bradford. Another passenger in the taxi said that she was regular flyer with FlyBe on that route and it happened a lot as the aircraft were not full enough to make it worthwhile. I will never fly with them again.

4.00/5.00

"Good Service and Friendly Staff"

Good Service and Friendly Staff. Took 2 Flights with them recently. Slight Delays but made up for it once in the air. Expensive but worth the price. Decent kept cabins and the 2by2 Seating is a plus if travelling with a companion. All in all would use them again.

5.00/5.00

"I used this company for the first time"

I used this company for the first time 2 days ago, I'm satisfied and customer service proved useful

1.00/5.00

"This is personally my first time flying"

This is personally my first time flying with Flybe but flights both ways of my journey ware either canceled or delayed and i only got notification a few hours before the flight itself. I was flying for an important event and almost ended up missing it due to the canceling of the flight. Also the customer service system is disgusting, how is it possible that they can tell you about your flight being canceled but yet there is no one you can contact in order to rebook a flight, so you end up having to try to figure out the horrible and unintuitive and unreliable web based system (there was a notification on the website that your check in may not register since they are improving the site now).

5.00/5.00

"Best Budget Airline 2016, 2017, 2018, 2019+++++"

My family and I switched to Flybe in a bid to avoid Ryanair and it's the best decision we ever made. We used to fly to London Stansted but we switch over to London Southend which is even a much nicer airport. We just couldn't put up with the hassle of an airline plus the stress of travelling with a baby but with Flybe, it's the easiest and most enjoyable trip you'll ever have. We've flown Flybe several times and their services is ACE, for real. From the booking to the actual flying and the staff, everything is excellent. We love them so much so that they're our first choice now when it comes to flying, unless they don't go to our destination. We even stopped buying Packaged Holiday Deals because Travel Agents don't seem to want to offer Flybe unless you ask then they bump the price but when you go online, you save hundreds of euros by booking it yourself. You get the best deal by booking direct with Flybe and we add our hotel then through Amoma, then we always (every time) have the best deal. Flybe can't be rivalled in their topnotch services and their staff are the friendliest. We get excited flying them as they're so relaxed with their bagging and other things, obviously don't carry the entire kitchen sink lol. Honestly, fly with Flybe and you'll thank me. Those who have bad things to say are whingers and I've seen some customers complaining about silly things like not having a TV on board. Erm hello? It's a budget short-haul airline...go hire a jet! Anyway, for travellers like me who love REAL value for money and overall excellence, then Flybe is the way to go. Highly recommended! Flybe is the king of budget travel, their services are second to none and they're very cheap too. Keep up the good work, you have lifetime customers in us!

1.00/5.00

"Always delayed and no notification"

Flybe don't let you know the flight is going to be delayed until it's time to go to the gate, in fact i was standing queuing at the gate after being called before the delay was announced. When the flight was delayed they lied about the length of the delay, saying it was one hour when it was closer to two. I have flkwn with flybe three times in the past two weeks and experienced a delay on every flight. I will not be using flybe again and will advise everyone i know not to fly with them if an alternative exists.

1.00/5.00

"Awful"

Awful, terrible company. They do not give refunds for any cancellations and any attempts to change the date of travel is even more expensive than the original ticket. They are thieves. Please do not book with them.

1.00/5.00
Verified Purchase

"We booked with flybe who assured us"

We booked with flybe who assured us that special assistance would be booked for my partner who has MS. When we arrived at Cardiff different story, flybe had not contacted the airport. We were then told to wait in the special assistance seating area early so we would be first on the plane. We were eventually boarding the plane after all the other passengers who had got in, with everyone looking as the staff announced loudly excuse me do you mind moving seats for this gentlemen. while everyone watched as he struggled to get on. On landing no assistance at the airport to get off the plane and we were being ushered and stared at by the cleaners. which then caused the captain to come up to apologies for their behaviour. That wasn't even the worst of it. On returning home we had a rep who refused us the special assistance as we did not have the paper work to show her, paperwork that we weren't given, yet after she made a song and dance in front of everyone in the queue it was put on the system that we required special assistance. We went and waited by our designated gate at 19.20 while other passengers start to turn up and were all gathered around my partners chair all looking down on him! after 20 .15 we were eventually left on the flight, sane thing again last one on everyone looking, only this time we had no time to put my partner comfy as the seat belts signs were all ready on we had .missed the captain's speech and within 90 seconds we were taking off! I had no assistance with bags coats or passes on boarding the plane and making sure my partner was fine. I was told not to use the overhead cabins and our bags were placed on the floor where they were getting trampled on as the cabin crew had taken our cabin lockers for themselves which meant when they weren't helping themselves to the buffet cart it was a constant up and down with his backside in my face fetching his banana pot noodle over powering body spray. To top it off we had to here their sexual preferences weather he liked camp men or not, if she liked muscle men what they got up to on the weekend who they enjoyed working with and not. phoning the other steward at the far end of the plane cackling away discussing passengers and one turning to another telling him to sit down and ignore a distressed mother who's child had become I'll. After we ordered our coffee my partner who is obvious a bit slow due to his condition was trying to find change in his wallet to pay where the steward who was rude just kept his hand in my face waiting for his money! On leaving I had to climb the seats to fetch my partners walking stick which had been thrown behind the staffs luggage with no assistance at all. Your actions and procedures as a company are absolutely disgusting my partner said he felt like he had been put on show and found the whole situation embarrassing and humiliating This was the first vacation he has taken since being diagnosed and thanks to you it's his last. I do hope your happy as I for one are totally appalled and will be taking this further