1.00/5.00

"Honestly a complete joke"

Honestly a complete joke - don’t bother trying to use their website or app because it will charge you multiple times and tell you it’s not working. And don’t bother phoning for help because they’re no use either.

1.00/5.00

"I wouldn't give them any stars"

I wouldn't give them any stars. Their box trick to measure hand luggage is so arbitrary and inaccurate. I was fine but as I raise a complaint I was told to shut up by a very arrogant member of staff. And then , we get told that the flight is delayed cause of problems with the steering wheel....but got told not to worry, what? Ungracious, unprofessional staff. First and last time. Avoid

5.00/5.00

"amazing company"

I have just had the best airline experience ever. I booked my ticket for the wrong day and it was changed seamlessly. Call a UK centre at local rats , only need to pay the afre difference. Amazing! Thank you Flybe

1.00/5.00

"My niece and I are flying to Paris"

My niece and I are flying to Paris. However she is unable to go. So rang up to have them name changed. Took an hour for them to answer the phone and when they did it was someone that sounded very French and did not understand them really. However they wanted £250 to change a name despite the flight already being paid for. So I went onto their website and book another ticket for the flight as it was £50 cheaper to do it this way. Never will I book with them again.

1.00/5.00

"I am writing about the disappointing"

I am writing about the disappointing trip that I had due to your company. On the 2nd of august I was to be on a return flight from Southampton to Edinburgh, myself partner and 2 young children arrived in plenty of time and were stood waiting to check in, whilst waiting it was asked if anyone was waiting on Edinburgh flight I approached and informed them we were for that flight (BE763). Upon approaching the lady on the desk said she would get us checked in so we would have time to get through security however this is when the first issue arises as we were then informed that they had overbooked the flight and there was only 2 seats available but we needed 3 they then told us they would give us boarding passes and take us through security in the hope someone wouldn't turn up 30 mins later us and another 2 gentlemen and kids were told we would have to go back through to the main area and await as there was no seats available we then had another long wait as your staff scrambled to find someway of getting us back home that day we were then offered a flight to Glasgow which at first we declined due to no way of getting back home from there and that's when we were informed if we were to wait for a flight to Edinburgh it wouldn't be until that night as the others were all overbooked as well. we were then offered a taxi from Glasgow to our home, but the flight wouldn't be for another 4 and a half hours. In amongst all this I then realised that I did not have enough milk for my 4-month-old as I had packed enough to last until we arrived home. I then asked one of your employees if whsmith sold any she then returned with not only the wrong brand but the wrong milk for her age she then said to me why can't you just give her normal milk which after all the issues we had already gone through I found myself explaining again why she needed her specific milk as she is only a baby to which this would not have been an issue if I hadn't been declined boarding the flight I booked in May, which is completely unacceptable! Now in that time we were given food vouchers which did not even cover a roll for each of us never mind a drink also. I was then offered a refund on the flight due to the inconveniences however it has now been 4 weeks and I still have not received anything and now I'm having to chase it up I've used your company a few times to visit my family but now I will be looking at alternatives as I will not put myself at risk for ending up in that situation again with my children. I feel like if these situations are to arise maybe think and prioritise who is being left behind, which families with young children it is much harder for them to sit around and wait which is still a surprise to me as seeing as your online booking system should discourage this from happening to anyone.

5.00/5.00

"I was travelling today with my 2 year"

I was travelling today with my 2 year old son, and 2 month old daughter and everyone who I came upon who worked with flybe were absolutely amazing between Glasgow airport and Exeter airport. I've flown for years between Flybe and Easyjet, and today deserves at least a comment. The man and lady stewards on the flight were the best. They were asking if I wanted any help and helping to distract my very tantrum prone toddler. The man seen me breastfeeding and gave me a bottle of water bless him! I was almost late for my flight as the cue for secruity was an absolute manic nightmare. And as I was running for the gate, it was final call, I came upon a flybe employee who told me no need to panic and run as he was coming to help me because they knew I had an infant and child of 2years old. Cracking team you got in Glasgow airport. Had the best flight, and I was dreading it. Flight number BE535, please pass on my thanks to them all.

1.00/5.00

"Disgraceful"

After my mum literally begged me to come home for a week, I booked this flight on-line through travelstart. For a cheap Airline, flybe was not really that cheap (there and back 253€) but, as mum lives 20 minutes from Doncaster, I thought I'd give it a try. I even decided to try a train ride from where I live in Germany all the way to Amsterdam. This being said, I was extremely late for my flight, due to railway work being done in the Netherlands at the time. Nonetheless I was at the Airport at 17:41. The board said the gate closes at 17:40. Still I rushed to the flybe desk and asked the girls there if there was any chance for me getting on the flight. First they said there was none whatsoever, then they were able to get me a boarding card within 2 minutes after a telephone call and told me to run. This I did. I ran all the way, explaining in all the queues, as I did, which flight I was trying to reach....Passport control: pushed my through......Security: they literally rushed me through every search......running until I thought my heart would burst, I finally reached the gate (D25), flung myself at the desk and asked if boarding was still possible. They replied "we're not going anywhere at the moment madam, sit down and get your breath". This was 18:06. At 18:30 there was the first change to be seen on the board = delayed 19:00. All questions that we asked the two girls on the desk were answered with "we're having technical difficulties" and "please just be patient". At this point I had had enough time to catch my breath and decided to visit the toilets, when I got back (18:45) the borading time had changed to 19:30. Well, I might as well grab a beer and have a smoke, I thought. This done, I headed back to the desk, the new boarding time now read 19:45. I decided to ask at the desk if there was any new information........"not at the moment, we'll let you know as soon as possible". At about 20:00 the girls made an announcement that the plane would be delayed another hour, so 21:00. But, the captain would be coming to talk to us and fill us in with the reasons. So, there was nothing left to do but to go have another beer and another smoke, as did many of the other passengers. We were all back by 20:55. Having obviously just missed the captain's talk, lots of people were gathered around the desk (never a good sign I thought) we made our way to the desk also. The plane is too heavy, they said.......we need volunteers they said.......to stay here another day, they said.......we offer any volunteers compensation money, a night in a hotel near here and the flight tomorrow at the same time. I volunteered, rang my mum and stood in line to get things sorted. As I was trying to volunteer the girl said " I can't put you on the list madam, we only want men to volunteer, they're statistically heavier". By this time I had told my mum I woudn't be coming, and a shower and a bed was sounding very good. A plane on the other hand, that was too heavy and which they couldn't say if and when it would be flying, "could be 22:00 or midnight" did not sound appealing at all. We were adamant and stressed that we wanted to stay. (we being me and a girl I had met while waiting) Eventually we were handed a denied boarding form to sign and told that we had to take it to the flybe desk downstairs. All the other passengers who had volunteered were waiting at said desk, and we were all told there were no spaces left on the flight to Doncaster the next day. Some waited patiently for an alternative, others not so much. A brief encouter with the airport police seemed to speed things along though. We got booked on a KLM flight at 16:40 the next day to humberside airport and were told there would be transport to Doncaster waiting for us. We were then told to go outside to the shuttle bus and this would take us to our hotel. Arrival at the Steinberger Hotel in Schiphol was 22:45. We checked in, grabbed a beer and went to take a shower. All of the staff were wonderful (this hotel will be getting a very different review to this one) We had a great nights sleep and a fantastic breakfast. Off again to the airport by 11:30 as checkout was 12:00 latest. This flight was punctual, professional and without any hiccups whatsoever. Upon arrival at humberside airport, no-one knew about us at all, there was no transport waiting or even ordered. It took an hour before the airport staff was able to reach anyone from flybe and said transport did arrive at about 18:30. we were in Doncaster at 19:00. Mum was waiting. All is well..........or isn't it.....? My flight back was booked for 26th Aug 18:55 from Doncaster to Amsterdam. When I tried to check in, I couldn't and the web-site said they were updating, please check in at the airport. Upon arrival they were unable to find me in the computer!! Apparently you get taken off the return flights list when you don't get on the plane there.

1.00/5.00

"17 days and still waiting for a response..."

My first flight was delayed by ca. 90 mins, but we (myself and another individual taking the same connection) were assured by Flybe staff that the connecting flight would wait for us. On arrival we were escorted straight to the gate for the connection, the aircraft was sat there metres in front of us but apparently the pilot was not letting anyone else on. Despite the fact that there were flights in the meantime we had to wait another 5 and a half hours to get one. I was given a measly £7.50 voucher which I noted was less than any main course meal available at the airport. I missed the appointment that was the entire reason for my trip in the first place, day off work wasted, day's car hire wasted. I emailed Flybe customer services 17 days ago and other than the automated email confirming they received my message I have had no response whatsoever.

1.00/5.00

"Malicious."

Cancelled flight. Would not give a reason just gave us our bags back and directed us out of the airport with no further information. Did not offer any alternatives.

1.00/5.00
Verified Purchase

"Horrible airline"

Horrible airline. Avoid like the plague. Staff are so unhelpful and dont seem to be trained to learn even the basics. Refused onto a flight at the gate despite there being three free seats. Zero customer service or consideration. Will not use again