1.00/5.00

"Can’t even tell you how bad they are!!!"

Can’t even tell you how bad this airline is!! Ignorant and ridiculous baggage policy to extract extra fares from their customers! Great customer service not!! I will avoid flying them again at all costs if I can. Worst worst worst airline ever!!! Why can’t the government actually do something about companies that behave like this!

1.00/5.00

"Lied about bumping passengers"

Lied about bumping passengers. Flyebe grouped two flights into one at Southampton moving all cabin luggage onto one flight but not the three with hold luggage who were told their flight had been delayed. They claimed it was too late to move three bags over and passengers were to go on the delayed flight. This was a BARE FACED lie. The scheduled craft was changed it got grounded at Amsterdam and so bags had not been loaded onto a delayed flight at all. Fact was the delayed passengers were bumped to a different flight therefore the luggage tags would have needed to be changed regardless. There was no shortage of time to do this as they were also aware that the aircraft was grounded. To add insult to injury no new seat was allocated so found someone in my seat. With basic operational errors like this it's not surprising they are close to going bust. The sooner they do and a decent operator buys them out the better. Passengers don't like being lied too. To add insult to injury cabin bag was measured against pre flight details and was within cabin bag allowance, but was informed too large at airport. This seems a regular problem and an easy target to charge extra £70. Another passenger who was bumped agreed to put his bag in the hold as a favour. Somehow they knew how many passengers to cram onto one flight and how many they needed to bump. People who fly regularly from regional airports are often business travellers, they understand a bit about how airlines need to operate, Flybe are disenfranchising their key customers, very short sighted.

5.00/5.00

"A brilliant example of customer service"

I booked a flight from Paris to Birmingham for my sister and her kids via Flybe. This was done through Opodo. They had some local transport issues, so we were aware she would miss her flight. I called Flybe to change the flight, but they were unfortunately unable to help due to the booking being via Opodo. They were very regretful about it though. I was on the line with Opodo for over 1.5 hours and after 2 failed attempts (they hung up on me), I spoke to a call centre attendant who said he now couldn’t help me as the flight was already closed! After sharing my displeasure with them, only option was for my sister to speak to someone at the counter. As soon as she got to the counter, the attendant recognised her as the Flybe attendants on the phone had put a remark on their booking following our conversation. Due to this, they changed their flights free of charge to the following flight allowed them to board. If this is not an example of terrific customer service, I don’t know what is!

1.00/5.00

"Beware of Flybe's arbitrary cabin luggage allowance and charges"

Flybe stings their customers by making up non-standardised sizes for cabin luggage. Their cabin luggage is 5cm narrower what other airlines allow, including Ryanair & Easyjet). I learned the hard way when they charged me £35 for a standard Samonsite carryon bag. I would be wary of any airline that is so desperate to earn extra revenue this way.

1.00/5.00
Verified Purchase

"Robbers"

Robbers, they deserve to go bust. Preying on people to scam more money out of them for an alleged oversized cabin bag. I hasten to add I have used the same bag on Flybe on the same route for years and never had an issue. However, as they are obviously on their uppers, this is presumably the only way they can make money! I have used the same bag on other airlines and not had an issue. The staff are unhelpful and rude and to be honest don’t deserve a job. The flights are often late, you can be bumped off or have to wait for the next flight as they are clearly joining flights together. Don’t worry about the passengers let’s just worry about ourselves aye Flybe??

1.00/5.00

"Flybe’s crap"

Just been on a holiday with Flybe brought a new hand luggage bag for the occasion and have had to pay and extra £75 to take it with me because it was roughly 1-2 cm off the sizing chart. Quite frankly think it’s ridiculous and disgusting that they try to charge people even more money for such a small difference as if it really effects the flight, I do not believe that there isn’t 1-2cm extra space in the cabin to fit it in and if there really isn’t I’m sure it could fit under the seat because the same size bags where used before this was scheme was put in place in what I would say is definitely the same planes, Pretty much a scam if you tell me, if someone’s brought hand luggage it’s brought specifically to fit in the plane You can clearly see it’s pretty much the same size ??? Doesn’t match up to me ? Will not be flying with them again !

1.00/5.00

"Flew down with them from Edinburgh"

Flew down with them from Edinburgh yesterday. It got off to a bad start when we started boarding. The dispatcher gave clearance to commence boarding so we all were led down by the ground crew. An old lady in a wheelchair was given preference to board (no problem with that). She no sooner got up the stairs and was ordered off the plane by the flight crew. Now all of us are standing in the tarmac with a biting east wind cutting across the runway. We stood for about fifteen minutes then it started to rain. A Easyjet flight landed and ended up parking about 15 metres away with its jet engines running. We eventually were allowed to board and was told that there was a problem with the baggage. The baggage was taken on and off approximately three times (a rogue bag apparently). What made matters worse was the luggage team laughing throughout. They obviously though it was funny. When we eventually did take off the credit card machine didn't work so you could only get a cup of tea if you had cash. Arrived approximately an hour and 20 minutes late. I'll never travel with them again. They really shouldn't be in the airline business.

1.00/5.00

"Never again!"

Will never fly with them again. Last Sunday Edinburgh to London City. My sister-in-law and I were charged a total of £70 to put suitcases in the hold which had been perfectly acceptable before. Total lack of consistency. And the staff were not helpful. Even smug! I understand that they took £700 in total on this flight and there were 20 of us who were absolutely furious. The really irritating thing was that there was plenty of room in the cabin. It was a Stobart plane. Stobart staff had the grace to apologise! But enough! Because I had to wait for my case to come off the plane, I missed my train. Never again! No trust whatsoever that future flights would be any more consistent with the implementation of the policy.

2.00/5.00
Verified Purchase

"Unfairly applied hand-baggage policy -"

I have been using Flybe for years and find them just as good as any other low-cost but their recent Hand-Baggage policy needs serious review. I have taken two flights (Ams - EMA & Ams - Man) in the last month. First flight I just had a rucksack which to be fair prob would not have fit in their sizer as deep (even though shorter and less wide) = not checked as not a wheelie bag. I watched many other passengers that day roll-up with bags just slightly out of size by one centimetre width, depth or height and they were charged. One family was charged for 4 bags I believe as they all had a cute little wheelie bag each which was just slightly too big for their sizer. It was a small propellor plane so I figured....no choice and thought no more about it. This week we flew to Manchester, same rules and no bags were checked in the "sizer" at check in or at gate that we noticed on the way. The plane was larger so I just figured that was why. I had bought a Samsonite bag the EXACT size requested especially for this trip so as not to get caught out. On the return flight we were asked to put it in the "sizer" but it was a squash. We coud have easily off loaded one pullover for example and it would have fit easily but in the rush and pressure of having a liner behind us we didn't and thrust it in. Result - it went in and out and we were not charged BUT one brand new damaged bag as it now had two rips down the back. We were even more annoyed later as at the gate when boarding literally half the passengers on the flight had bags that did not fit or clearly would not fit but no one appeared to be being charged. So the people on the flight I took earlier in the year were well and truly ripped off. This is an unfairly applied system. We feel unfairly treated and ended up with a damaged bag and a ton of people blatantly rolled up with hand-luggage that was clearly too big but got away with it likely cause of a timing issue. I bought a bag especially so the "sizer" appears to be too limit. Flybe you need to make your sizer maybe 1cm each way wider than the policy as not even the exact size bag fits! I shall be sending an official complaint to Flybe if I do not get a response to this. I would like Flybe to take charge of fixing my brand new bag. Its a shame as I love small airlines and the staff are lovely and It has just been bailed out which I was very pleased to hear.

1.00/5.00
Verified Purchase

"Taking my wife away for a well earned"

Taking my wife away for a well earned break. Rude check in person and guess what bag gone missing, not tagged and one of the tags in the name of another passenger. Bag has not arrived, no updates and an upset pregnant wife with no clothes, no medication and no action. Flybe sort it out fast.