1.00/5.00
Verified Purchase

"The worst customer service I"

Perhaps the worst customer service I have ever encountered. 8 weeks after payment including for VIP shipping I have yet to receive any of my order, a tracking number (despite being told it would be shipped almost 3 weeks ago) or any mention of a refund. I had to chase updates from the word go that they had closed their office and were no longer shipping orders despite the fact their Instagram was advertising for ‘lockdown wear’. I spoke to Leah several times regarding the status of my order (all instigated by myself) and have been made to feel as though I was behaving unreasonably by chasing an order which I have now been waiting for for more than 2 months - I have tried to be understanding in my responses but am now being ignored and having to go through my credit card provider for a refund. It’s a shame as my housemate used to be a brand ambassador for their products - absolutely no honesty or integrity in the way they run this business.

5.00/5.00

"Excellent"

Excellent site.

5.00/5.00
Verified Purchase

"Amazing!"

High quality, good fit gym clothes. The shorts and leggings have a good high waste length, they also fit amazingly round the waste, no gaps/ baggy material! Really good quality, soft material... and not see through! Would highly recommend Merakilo 🌟

5.00/5.00
Verified Purchase

"10/10"

The best fitting, most flattering, good quality and value for money gym wear I’ve ever worn. I’m a returning customer and have never been disappointed with what I’ve received. Would recommend to anyone and everyone X

5.00/5.00

"Impeccable"

Top ! Rapide produit conforme

5.00/5.00

"livré en 24h"

livré en 24h, pendant le confinement ... TOP !

5.00/5.00

"Perfect"

Perfect perfect time

5.00/5.00

"Best around"

Awesome gear, top service, great prices, won’t use any where else, highly recommend

1.00/5.00

"2 months delivery and shoddy products"

Items did not arrive for over 2 months, after wearing the leggings twice, the logo has started to peel off. Definitely not worth it, customer service is unresponsive. Wish I could have got a refund. AVOID.

1.00/5.00

"AVOID THIS COMPANY"

AVOID THIS COMPANY! I placed an order with Merakilo on 29/03/2019 - the original order took months to arrive, I had to go back and forth to try and chase up my leggings and when they eventually did arrive they were 'faulty' they were not at all squatproof as the company claim that their leggings are ... so they offered to exchange them for me. I returned the leggings, which Merakilo did recieve as I got an email confirming this - but they decided to claim they never recieved the leggings back, then ignored me for months when following up my exchange, I got blocked on Instagram, my comments deleted on social media and my emails completely ignored... I even contacted trading standards and the company STILL refused to resolve my issue! It's now been over a year and I find it ridiculous that a company that claim 'honesty' to be one of their "core values" can completely disregard customers, they have kept my item and my money and refused to resolve the problem - nothing honest about that ... and there seems to be A LOT of people having similar issues! Avoid Merakilo at all costs and take your custom elsewhere to a decent brand like Gymshark or Do You Even who actually vaule their customers.