1.00/5.00

"I am BEYOND frustrated at this useless"

I am BEYOND frustrated at this useless company. Filled out the online form and they made an offer. We all know they aren't going to offer the quote so went with reasonable expectations. Took my car all the way from Cardiff to Bridgend. It is right into Bridgend and took me 40 minutes to get there!! Only for me to walk in and have them ask me if my car has a battery test certificate. I didn't have one so they weren't interested. WHY DIDN'T YOU PHONE ME BEFOREHAND TO CHECK THIS!! So disappointing to see businesses in 2023 can't function efficiently and offer good customer service. I don't care what your reasons are you COULD HAVE called me to stop wasting people's time!

In response to your expected excuse, that you have given to every bad review.. the reg tells you how old my car is and was given to you on valuation. You could update your website or take time out to give people a call to stop wasting people’s time.

5.00/5.00

"What a wonderful surprise I had selling my car."

What a wonderful surprise I had selling my car. Lewis was genuine and gave me an honest and fair price for my car. No hard selling techniques. Thank you!

1.00/5.00

"Just don't!"

Our experience mirrors that of several other people on this site.
We put all the details of the car into the website and were happy with the price offered. We got almost daily communication regarding our appointment to meet them Then, the day before, the texts started, saying they were manually checking the information and asking for further details. Our car is a standard ex-factory model (nothing special on it). We told them all about it, very accurately, just to avoid this sort of problem.

Lo and behold, the offer dropped by 15% for no other reason than they had over valued and wanted to walk away from the deal....and don't be in any doubt, there is nothing you can do about it but tell your friends about them and make a mental note not to make the same mistake again.

Be very wary about dealing with this outfit. The company response will no doubt be that their website warns you that they can contact you up to 24 hours before....well, we are warning you again!!

The response from the company is just what we would have expected....we put in our reg number and the correct details came up. They made a mistake valuing the car. We did absolutely nothing wrong.

We sold the car the same day for a great price, as expected.

5.00/5.00

"Good experience all round"

Good experience all round - prompt and courteous attention from Louis at Bristol - and agreed a price that was reasonable and certainly more than was offered by comparable sites.

1.00/5.00

"Offer £5500 = £4500"

Rip off ,waste of time offered £5500, 24hrs earlier despite offering a 7 day price guarantee turned up at their offices, only to be offered £4500 ,even though they agreed the car was immaculate reason was due to current climate,they could not guarantee valuation, despite 7 day guarantee ???,and out of 5 services, 1 done by independent Vauxhall specialist, so that means you lose 20 percent of your cars value ,plus they dont even ask for main dealer history, just full service history,if you can't guarantee the value then dont advertise it !! I see from your reply,the usual response of 'we tried to contact you' but no such thing ,even if a phone wasn't answered, leave a message, text or email which you obviously had ,so not an excuse

5.00/5.00

"Sold my A1 here today"

Sold my A1 here today, finance outstanding which all i had to do was pay the negative equity there and then, very easy, chris very professional. deductions made for some bits and pieces but overall fair and happy with the price i got. thanks

2.00/5.00
Verified Purchase

"£300 was offered"

£300 was offered, £120 was paid.

5.00/5.00

"I met Chris who works at the Cardiff"

I met Chris who works at the Cardiff branch and all I can say is that he was upfront and honest with me. My car had many faults and he was very quick to notice and explain why and what price I could generally expect to get. I think that because Chris came across as friendly and honest I definitely had no problem dealing with this company and they give you paperwork to prove the figure we both agreed on and the next day, the money was in my account. Overall my personal experience is that the Cardiff branch was great.

1.00/5.00

"The worst service I could ever imagine"

The worst service I could ever imagine, booked an appointment, drove all the way there and to then be told the bloke wasn’t there to deal with it, so went back home, absolute waste of time, so unprofessional, wouldn’t recommend these to anyone.

5.00/5.00
Verified Purchase

"Quick and easy"

Droped the car off at bristol wa sseen on time. Dont think the inspection was to harsh however the price was reduced for varouis reasons there was no pressure to sell I accepted the price money was transferd same day. You always get a higher price if you sell privately however this really easy and quick way to sell a car.