1.00/5.00

"Terrible customer service"

I was involved in a non-fault accident in which the other party admitted 100% fault. Part of the sum was paid out but the rest would be recovered through the sale of my written off motorbike as should be organised by Lexham. The other party paid out a month ago, yet Lexham has still not paid out for the sale of my damaged vehicle. I have called every other day for almost a month, every time they say they will call me back by the end of the day and have not called me back once.

5.00/5.00

"Motorcycle insurance."

This is my sixth year with Lexham insurance.I haven’t had any issues with them and recommend them to anyone.

1.00/5.00

"Awful experience"

Awful experience. I paid £900 to insure my 125cc motorcycle fully comp whilst practising for my direct access test. I passed my test and upgraded my bike to an A2 500cc bike (nothing special at all) and Lexham refused to insure me fully comp or TPFT. I am 8 months into my policy with them and have been forced to cancel it, thus delaying my ability to build a no claims bonus as i have to start again with a new company. Lexham are ridiculous, don't waste your time with them if you plan to change your bike. They also tried to charge me nearly £50 when i told them i passed my motorcycle test. Thankfully I managed to get a few quotes from normal insurance companies for not much more than i paid for my 125cc. I feel ripped off and regret ever taking out a policy with Lexham.

2.00/5.00

"Don't bother"

The staff are nice enough, just doing their job. The initial price looks tempting but don't be fooled, their charges are excessive and they only offer 25% refund on your insurance if you cancel after 3 months. A complete rip off.

1.00/5.00

"do not take a monthly payment optionrip off"

do not take a monthly payment option its a loan and if you claim as i did i got a new bike which i had to pay 800£ excess and buy a new insurance for the replacement bike and still have to repay the loan in full and they kept the wright off bike am sure they could have repaired it and i would not have to pay for a new insurance then and i am sure they have sold the bike in auction its a rip off.

1.00/5.00

"*Ridiculously* expensive"

*Ridiculously* expensive. £800 to fully comp insure a £3k scooter.

2.00/5.00

"Lexham did not share the best range of"

Lexham did not share the best range of deals they had to offer. So I found a better deal the day after I purchased the insurance, and they charged me quite a high admin fee of £50 to make the change + the change in premium. Also they take your details from from the price comparison website, which doesn’t align fully with theirs. This means you have to carefully check all the details, otherwise a minor change will get you slapped with the £50 admin fee. I checked the documents they sent to me after purchasing, but it needs to be done before then. They did give an £11 discount but I felt it wasn’t enough.

1.00/5.00

"Terrible experience"

Terrible experience. Threatened to cancel my insurance within days of taking out my policy if I didn't send proof of NCD. For various reasons couldn't do this within their ridiculous time frame. So they sent letter canceling my policy, then they sent an email saying they wouldn't, to give me more time, then the following day said they couldn't do this by email and that they cancel my policy at midday unless I phoned them. Because I need to insure my bike by law and these muppets couldn't decide what they were going to do I then insured with someone else. 2 hours later they emailed (even though they couldn't do this by email) to tell me they had actually done the simple thing of phoning my previous company and got what they needed and that they now hadn't cancelled my policy. Well, I'm sorry Lexham, but you did. I have so much proof of your incompetence verging on deceit. So it looks like a legal battle. The ombudsman will be told about this incompetence. They might be cheap but read the reviews from people who actually deal with them, rather than those who luckily don't ever need to and if you still insure with them you deserve everything you get. Nuff said.

5.00/5.00

"Good jobgood job"

Good job plus plus

5.00/5.00

"Easy and simple and clear communication"

Easy and simple and clear communication at sensible price (not the cheaper)