1.00/5.00

"Sent the wrong order"

I ordered a t-shirt online to collect in store. I was impressed at first as collecting in store was free and my order arrived 2 days after I placed it. However when I opened it I realised I'd been sent something completely different to what I ordered. Also their sizes must run extremely small because I'm a size 8/10, the t-shirt I was sent is an XL and fits like a glove.

1.00/5.00

"The worst shopping experience I've ever "

The worst shopping experience I've ever had on an online store. Completely useless, free delivery didn't work, valid promo code didn't work, live chat was useless, timed out twice. I ended up paying full price just so I could get off the site. In shock that a company of this size can produce such a shocking eCommerce experience.

3.00/5.00

"Great products shame about the couriers"

Th booking process for jeans was convienent but the courier experience with Hermes courier was terrible. Customer service was very understanding but no delivery notification of jeans at store due to a fault so I had to chase customer service to learn that my packagr arrived. Due to Hermes I would not shop online with GAP.

1.00/5.00

"Price doubled overnight"

For many years I have been purchasing Gap's 'Pullover bra' which was an excellent purchase, priced at £14.95. Every now and again, seasonal colours were temporarily added to the range which sat alongside the standard colours they continually ran. Early this year after a long long wait without new colours, finally a new 'Light Pink' colour was introduced. Straight away this was priced at £29.95, more than double the price of the standard colours which it sat alongside, these were still priced at £14.95. I thought this was a mistake, but then a few weeks later the standard colours leapt in price overnight straight from £14.95 to £29.95!!!! and the style name changed from being called 'Pullover bra' to now being called 'Cotton bralette'. Now even if there is one of their usual '30-40% off' events, this bra will still be more expensive than the full price it was a month or so ago. How can they do this and think this is acceptable. I think this is bad and I am very disappointed the price was hiked in such a manner.