5.00/5.00

"Amazing"

Amazing, extremely helpful and well versed in everything he does. Straight to the point and easy to work with. I would highly recommend!!

5.00/5.00

"I am happy"

They were very good assisting me and I plan to use them again.

5.00/5.00

"Great service and great communication"

Great service and great communication. So far so good. 5star!

5.00/5.00
Verified Purchase

"speedy service"

They quickly guided me through the process during my application for a seafarer's tax rebate. It was filed in a speedy fashion and they were contactable when needed. Thoroughly recommended.

5.00/5.00

"Great experience with Callan"

Our experience with Callan and Steven Ward in particular has been great.Not only have they taken care of our accounting needs but they helped us obtain finance that I doubt I would have been able to do on my own (difficult thing for a start up). They're always easily contactable, the work gets done on time and the advice has been great. I couldn't recommend them more.

5.00/5.00

"Stephen and his team have looked after"

Stephen and his team have looked after my accountancy needs for several years now and I have recommended Callan Accountancy to several friends and colleagues in that time too, all of whom are very happy with the service. Ali

5.00/5.00

"Stephen and his team have looked after"

Stephen and his team have looked after my business since the very beginning. Handling everything from VAT, self assessment, payroll, corporation tax etc. And providing much appreciated professional advice. Serving every accountancy need that a small business has. Would not hesitate to recommend Callan Accountancy. One stop shop.

5.00/5.00
Verified Purchase

"Stephen and his team provide a top"

Stephen and his team provide a top notch service in regards to handling our accounts and VAT returns. This lets us get on with our own core service without the worry of accountancy issues. I would highly recommend Callan Accountancy to anyone.

5.00/5.00
Verified Purchase

"Great service Stephen and the team go"

Great service Stephen and the team go all out and customer service is brilliant highly recommend.

1.00/5.00
Verified Purchase

"SAVE YOURSELF THE TIME, MONEY AND NERVES AND GO SOMEWHERE ELSE"

SAVE YOURSELF THE TIME, MONEY AND NERVES AND GO SOMEWHERE ELSE Unfortunately I must warn others not to use this firm as I could not imagine accountancy service that is worse than the one I received. Stephen, the director, seems fine as long as everything is going his way, but as soon as something changes he becomes very unprofessional. This quote from him should give you an idea: "œNow if you don't mind I will go back to enjoying what I do best which is make money." Yes, it seems all he cares about is making money and providing accountancy service or customer service in general is not his priority at all. I am not sure what is Stephen's background, I have not seen any evidence he is a qualified accountant. He surely is a director of many companies - his name shows up on Companies House search quite a lot next to some active and inactive tax advice firms. In the short, three month period when I was Stephen's customer two out of three people I dealt with left the firm. One was a junior staffer tasked with all payroll and administration related work and the other was a qualified accountant. I never met Stephen although he agreed to meet me on the first day when I asked to see him in his office. I was greeted on the day by the senior accountant who left the firm shortly after. She apologised for Stephen's absence. My grim experience with Callan started with an email I sent out on 17 August 2017 to a number of accountancy firms. Stephen replied quickly to my email promising all the things I was looking for as a small, one person IT company I just started - accountancy, financial planning, guidance and advice. I was looking for a company who would provide a personalised service for a good price. I quickly signed up. My first disappointment was when they started asking for money. I did not mind paying of course, I wanted to pay by a bank transfer straight to their bank account instead of going through online payment gateway. It took some time, emails and phone calls before they gave me a sort code and account number I could pay the money into - for full year ahead of course. Then there was a whole series of events that eventually convinced me Stephen's company was not what I signed up for. I felt I was being neglected as a customer. They gave me incorrect advice on how to reference monthly HMRC tax payments what resulted in HMRC sending me payment reminders. I was sent another company's confidential information in error (monthly payroll and other confidential information) which seriously undermined my trust in their service. The worst part was that they were ignorant about their mistakes and very slow to admit their errors. I needed to make repeated attempts to get them to provide reassurance my details were not sent by mistake to anyone else. They were slow to respond to my emails and Stephen was never in the office when I tried to phone. I finally decided to cease any dealings with Callan and deauthorise them to represent me on 29th of December 2017 requesting a refund for their services. It became apparent at this point that Stephen had no intention of giving me any refund. Long story short, I paid Callan over £1400 in fees, I left the company in December 2017, Stephen finally refunded me £520 by sending a cheque with no accompanying letter or refund calculation on the 26th of March. This review is way too long already to describe the struggle I had to go through to get any money back from this man. I want to warn others of Stephen's refund tactics. Stephen keeps postponing the refund by weeks and months and that is if you manage to contact him. In my experience, the only way to get another promise of a payment from him was to send emails copying everyone in his office in. This allowed him to claim he needs to deduct money from my refund because everyone in his office had to read my emails. Getting Stephen to process the refund was one of the worst nightmares I ever had to go through. I am absolutely convinced that I would never see any money back if I were not able to put some pressure on him by phoning the office and copying his staff in my emails. I read the positive reviews about the company and I have to say they all seem to me to incredibly unrealistic given my experience with Stephen and Callan Accountancy.