
Cecelia
6 years ago
1.00/5.00
"Benenden's poor quality service"
My wife and I have been members of Benenden for 20 years and whilst the medical treatment we have received cannot be faulted, it has become increasingly difficult to obtain authorisation for treatment as the organisation has grown and become more commercialised. It seems they are now more concerned with making money than helping members. The obstacles and restrictions before and after treatment is authorised is now unacceptable to me. After seeing a consultant surgeon, nominated by Benenden, who booked my wife in for surgery requiring two necessary procedures, Benenden would only authorise one. The surgeon spoke to them but they were adamant and consequently the surgeon had to cancel the operation and we now have to revert to the NHS having wasted 4 weeks directly attributable to Benenden's intransigence. I shall be cancelling our membership and would advise anyone against joining. It may be cheaper than other medical insurance but basically you are paying for nothing when they refuse to fund your treatment.

Jade
6 years ago
5.00/5.00
"Excellent telephone staff"
Excellent telephone staff, brilliant service - and very reassuring to know you have backup to over-streched NHS.

Davin
6 years ago
5.00/5.00
Verified Purchase
"Great Service"
I have previously used the GP service, and found it speedy, courteous and above all, helpful. My NHS GP service is normally very good but Benenden was ideal when they couldn't respond speedily enough. Recently, I had to see a Consultant and have a scan on my Lungs. NHS wait time was at least 6weeks. Benenden arranged it all at a nearby Private Clinic without delay. Thorough examination, diagnosis and treatment within 2weeks. A cash limit was given me at the outset. It was generous and realistic, needing no top-up from me. Well done Benenden and thanks.

Lauren
6 years ago
5.00/5.00
"An amazing alternative to private medical insurance"
From start to finish incredible hassle free service. I needed a diagnosis for a liver complaint yet faced very long NHS waiting times. One call to Benenden and I was seen, diagnosed and treated within a couple of weeks all for far less than private medical insurance would have cost me. I can't recommend highly enough - during an incredibly distressing time Benenden were there for me.

Killian
6 years ago
5.00/5.00
"I used the mental health and wellbeing"
I used the mental health and wellbeing helpline and they were very calm and understanding and helped me through my issues at a time when I could not access a face to face session

Reynaldo
6 years ago
5.00/5.00
"Used GP 24/7 for the first time"
Used GP 24/7 for the first time. Excellent fast, professional service. Called back from a doctor within 15 minutes, received prescription next day. Can't rate it highly enough.

Alayna
6 years ago
1.00/5.00
"Knee replacement not covered"
Up to recently I was very impressed with Beneden contacted them today to tell them I needed a knee replacement and was promptly told they did not cover knee replacement in absolute agony NHS waiting is in excess of 6 months I seriously considering cancelling membership

Aliana
6 years ago
2.00/5.00
"Identical experience to other reviews"
Identical experience to other reviews, paid in for 22 years then refused treatment. Approached Benenden for removal of gallstones which the consultant didnt want to undertake in case of complications. Have cancelled subcription and will have nothing more to do with this wretched organisation.

Faith
6 years ago
5.00/5.00
Verified Purchase
"Always there to help assist where NHS"
Always there to help assist where NHS fails in their timescales. Great service

Jaelyn
6 years ago
5.00/5.00
"I would highly recommend Benenden Health"
I would highly recommend Benenden Health and have done to my family and friends. I have been fortunate enough not to require their diagnostic and treatment services but I have the peace of mind knowing I can call on them. I have used their GP advice line on several occasions and I was called back quickly by a GP to talk through my concerns. As a mum of 2 having the reassurance that I can speak to a GP 24/7 is hugely valuable.
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Benenden Health
We are Benenden Health We were founded in 1905 with the purpose of people joining together to help pay for medical care for when they might need it. This remains our core purpose today. We still exist for the sole benefit of our members and remain a not-for-profit society. The original mission was to help provide treatment for postal workers suffering from Tuberculosis (TB). Today, our mission is to help regular hard-working people avoid the worry and complications that waiting on the NHS can bring. Our only passion is to improve the quality of our members’ lives, as it always has been. Today we have over 800,000 members, tomorrow we aim for many more. Our vision is to be the UK’s leading healthcare community, making life better for all our members and wider society by taking the strain off the NHS. Why you may not have heard of Benenden Health before? If you’re wondering why you haven’t heard of Benenden Health before when we’ve over 800,000 UK members and have been going for 110 years - it’s because we only opened our doors to the general public since 2012. Prior to this membership was only available to civil servants and Post Office workers. This means you too can now take advantage of Benenden Health. And we’ve recently made some significant improvements so we’re shouting about our simple, smart, affordable healthcare alternative as part of a national advertising campaign so more people are aware of the benefits of membership.Location
Holgate Park Drive, YO26 4GG York, United Kingdom